Terms of service

Welcome to MY MARKETPLACE LTD (“we”, “our”, or “us”). These Terms of Service (“Terms”) govern your use of our website (https://sableson.com/), our products, and our services (collectively, the “Services”). By accessing or using our Services, you (“you” or “user”) agree to be bound by these Terms, our Privacy Policy, and any other applicable policies or guidelines. If you do not agree to these Terms, please do not use our Services.

1. Acceptance of Terms

By creating an account, making a purchase, browsing our website, or otherwise using our Services, you confirm that you have read, understood, and agree to comply with these Terms. We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page, and your continued use of our Services after the changes take effect constitutes your acceptance of the updated Terms.

2. Eligibility

To use our Services, you must be at least 18 years old or have the consent of a parent or legal guardian. By using our Services, you represent and warrant that you meet this eligibility requirement and that all information you provide to us is accurate, truthful, and complete.

3. Website Use

You agree to use our website only for lawful purposes and in compliance with these Terms. You may not:
  • Use our website to engage in any illegal, fraudulent, or harmful activity.
  • Attempt to access, modify, or disrupt our website, servers, or systems.
  • Copy, reproduce, distribute, or share any content from our website without our prior written permission (including product images, descriptions, and brand materials).
  • Use our website to spam, harass, or harm other users.
We reserve the right to restrict or terminate your access to our website if you violate these terms.

4. Orders & Purchases

When you place an order on our website, you are making an offer to purchase our products subject to these Terms. We reserve the right to accept or reject your order for any reason, including but not limited to: product unavailability, pricing errors, or suspected fraud.
  • Pricing & Payment: All prices are displayed in GBP and include applicable VAT. We accept major credit/debit cards and other secure payment methods as indicated on our website. Payment must be made in full at the time of order placement. We do not store full payment details—all payment processing is handled by trusted third-party providers in compliance with industry security standards.
  • Order Confirmation: Once your order is accepted, we will send you a confirmation email with your order details. This email serves as a binding contract between you and MY MARKETPLACE LTD.
  • Product Availability: We strive to maintain accurate inventory information, but we cannot guarantee that all products displayed on our website are in stock. If a product you ordered is unavailable, we will notify you promptly and offer a refund or exchange (if applicable).

5. Delivery & Risk of Loss

Delivery terms are as outlined in our FAQs. We use trusted delivery partners to ensure your order arrives safely. Risk of loss or damage to the products passes to you once the delivery partner confirms receipt of the order at your specified address. We are not responsible for delays or damages caused by the delivery partner, extreme weather, or other unforeseen circumstances.

6. Returns & Exchanges

Our returns and exchanges policy is as detailed in our FAQs. By requesting a return or exchange, you agree to comply with all requirements (e.g., unused items, original packaging, tags attached). We reserve the right to refuse returns or exchanges that do not meet these requirements. Refunds will be processed to the original payment method within 5-7 business days of receiving your returned item.

7. Product Information

We strive to provide accurate and detailed information about our products (including size, color, fabric, and care instructions) on our website. However, we cannot guarantee that all product images or descriptions are 100% accurate—colors may vary slightly due to screen settings, and measurements may have minor discrepancies. If you have questions about a product, please contact our team before placing an order.

8. Intellectual Property

All intellectual property rights (including trademarks, copyrights, and designs) related to our website, products, and content are owned by MY MARKETPLACE LTD. You may not use our intellectual property without our prior written permission. This includes, but is not limited to, our brand name, logo, product designs, and website content.

9. Limitation of Liability

MY MARKETPLACE LTD shall not be liable for any indirect, incidental, or consequential damages arising from your use of our Services or purchase of our products. We are not liable for any damages caused by product misuse, improper care, or third-party actions. Our total liability to you shall not exceed the amount you paid for the product(s) in question.

10. Termination

We may terminate or suspend your access to our Services at any time, without prior notice, if you violate these Terms or engage in any activity that we believe is harmful to our brand or other users. Upon termination, you must cease all use of our Services, and any outstanding orders will be processed in accordance with these Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of our Services shall be resolved through the courts of England and Wales.

12. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us using the details below:
  • Phone: 01568 780246 (Monday to Friday, 9:00 AM – 6:00 PM GMT)
  • Address: Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Thank you for choosing MY MARKETPLACE LTD. We’re honored to be part of your style journey, and we can’t wait to help you look and feel your best, every day.